Right after I opened my second veterinary practice, there was a period of time when the appointment book remained empty. ...

Efficiency matters for practice managers today more than ever. The more efficient they can make common processes, such as patient ...

For many pet owners, the return to work after so many months at home is a major concern. In a ...

COVID-19 changed the way everyone worked. Many of the processes and interactions we took for granted were suddenly considered high ...

Humans are social creatures, and there are some things that just work better face-to-face. For instance, my team finds it ...

The importance of using texts as a communication channel for preventive care reminders was laid out in this

No one wants to make calls about overdue preventive care. Phoning each client, reviewing their pet's delinquent care, and ...

Among its many other impacts, COVID-19 has led to an increase in pet ownership in 2020 and 2021. This has ...

Keeping up appearances online for your practice can be overwhelming. From Facebook to Instagram to YouTube to TikTok, there are ...

To say this past year has been challenging would be an understatement. Most teams at veterinary practices are experiencing feelings ...

The veterinary profession is constantly changing to meet evolving client expectations. The challenge? Existing front- and back-office technologies don't always ...

In today's digital world, it can feel like no one uses cash anymore. In fact, at my practices, cash and ...