Communicate with Clients

Many things changed in our practices during the Covid-19 pandemic, including the veterinary-client-patient relationship. No one—practice owners, veterinary techs, support …

Conversations about cancer screening are difficult to have—for both pet owners and your in-house team. With cancer being the

Sometimes managing the daily struggles of running a practice can be overwhelming. From employee shortages to hectic schedules, veterinary practices …

After a prolonged period of curbside and virtual care, most practices have returned to in-clinic visits and pet owner …

The Human-Animal Bond Research Institute (HABRI) released in Janurary 2022 the results of a powerful and revealing

As we pass the halfway point of 2022, our work as veterinary practice managers continues to be heavily impacted by …

Nonverbal communication can play a significant role in client relationships and patient outcomes, as demonstrated in

Are your doctors busy? Talk to any, and the answer is clearly a resounding "yes." There seems to be an …

When pet owners decline your treatment plan or suggested veterinary services without an apparent reason, you may wonder if …

In today's world, emotions are high and patience is low. Consumers demand instant gratification, seamless operation, and expedited service for …

While you and your overworked veterinary team struggle to make your way through the ongoing appointment backlog, clients may …

For many veterinary practices, it's a jungle out there. Pandemic pets, backlogs of procedures, inefficient workflows, and a nationwide …