Conference season is in high gear — have you made plans for your team to attend one or more of ...

As veterinary practice managers, one of our most important responsibilities is to support, encourage, and motivate veterinary staff. Without a ...

When diagnostic testing comes back within normal limits, relaying the news to the client is a given. But instead of ...

As practice managers, we have authority over some things, but many decisions we aren't in charge of making affect our ...

The annual or bi-annual wellness exam is an opportunity for the veterinary team to connect with clients and discuss how ...

Podcasts are one of the best ways to pass the time in the car and learn new information. Maybe you ...

Why is preventive care important to pets, clients, and practices? Look no further than recent studies, data, AAHA, AVMA, and ...

Missed charges are a common problem, and it's challenging to figure out what to do when a client ...

Missed charges are a common problem for most practice managers, but many assume there isn't a problem until they conduct ...

The busy summer season is in full swing, and as your team navigates an influx of pets affected by heatstroke, ...

Clients showing up late for appointments is a tricky situation. You always want to provide excellent customer service and patient ...

When was the last time you left your dentist's office without making your next appointment? Forward booking has been a ...