Pricing and Payment Tools to Support Financially Insecure Clients
As the COVID-19 crisis continues, financial worries are starting to become as important to veterinary clients as their pets' health ...
New Preventive Care Program? Offer Free Diagnostics to Your Staff
An important goal for many practices is to implement a successful preventive care program. Because of the many benefits ...
How to Approach Your New Waiting Room - AKA the Parking Lot
After years of careful consideration of paint colors, optimal seating layout, and a workflow that made the most of our ...
Make the Most of Your Patient Visits During the "New Normal"
COVID-19 has changed the landscape of veterinary visits, from curbside service to fewer available appointments to more veterinary demand than ...
Update Your Staff Training Plan With a Needs Assessment
In a practice manager's ideal world, our teams would always perform at their best, knowing exactly what to do in ...
How to Use Forward Booking to Alleviate Scheduling Congestion
It's no surprise to most veterinary practices that business is booming right now. According to the New York ...
Tips for Handling Frustrated Clients During the COVID-19 Pandemic
It has been months since the World Health Organization declared COVID-19 a pandemic. Many clients are still scared about their ...
Pricing Strategies: Some Options for Your Playbook
All veterinary practice managers wish we had the magic touch to find that sweet spot for our fees — the ...
Artificial Intelligence Is Coming to a Veterinary Practice Near You
Artificial intelligence (AI) has long been considered controversial in veterinary medicine. While veterinary professionals expressly welcome innovation in all guises, ...
How Can Managers Adapt Curbside Service to Work for Their Practice?
Curbside service is one of the many ways veterinary practices pivoted to meet their clients' needs while protecting their staff's ...
6 Ways to Keep Your Customer Service Representative Team Happy
Your customer service representative (CSR) team plays a key role in creating positive experiences for your clients and building client ...
9 Communication Tips to Gain Client Compliance
If you feel like you're fighting a losing battle in getting clients to consent to critical diagnostic ...