It has been months since the World Health Organization declared COVID-19 a pandemic. Many clients are still scared about their …

All veterinary practice managers wish we had the magic touch to find that sweet spot for our fees — the …

Artificial intelligence (AI) has long been considered controversial in veterinary medicine. While veterinary professionals expressly welcome innovation in all guises, …

Curbside service is one of the many ways veterinary practices pivoted to meet their clients' needs while protecting their staff's …

Your customer service representative (CSR) team plays a key role in creating positive experiences for your clients and building client …

If you feel like you're fighting a losing battle in getting clients to consent to critical diagnostic …

Prevention is our bread and butter — the better we are at delivering these preventive care products and services, the …

After years of working with clients to help them understand the

Every veterinary practice has workflow problems that decrease productivity and efficiency — and your practice is probably no exception. …

When it comes to preventive care and protecting pets from parasites, parasite control products and annual screening tests go hand-in-hand. …

Around the country, COVID-19 restrictions are lifting, and veterinary practices are once again opening their doors to clients. Reopening your …

A long time ago, my granddad told me that at least 50% of veterinary medicine was treating the people. What …