- Practice Life

Amy Williams

Amy Williams

MBA, CVPM

Amy has been in the veterinary field since 1999. She has worked in both small and large emergency and wellness hospitals in a variety of positions, including: Kennel Technician, Veterinary Technician, Customer Service Representative, Inventory Manager, Practice Manager, Practice Administrator, and currently as a District Manager for Lakefield Veterinary Group. She served on the Board of Directors for the Houston Veterinary Practice Managers Association and the Montgomery County Veterinary Medical Association. In addition, she serves as a consultant and speaker for many associations and companies, such as the Veterinary Hospital Managers Association.

Dog looking forward in a field.

Manage Your Team

Navigating Change Management With Your Team: 3 Stages to Success

As the maxim goes, the only constant in life is change—and that remains true in both our personal and professional …

| 5 minute read

| Nov 17, 2021

Yellow dog smiling at the camera.

Run Your Practice

6 Reasons a New Protocol Fails and What to Do About It

As leaders, practice managers have to create an environment that implements changes to continue the growth and success of their …

| 5 minute read

| Nov 03, 2020

Beagle sitting in the car waiting for an appointment.

Communicate with Clients

Smart Communication Tips to Stress the Importance of Preventive Care

COVID-19 has changed the way the world approaches communication — in business, social settings, and at home. Remember that this …

| 5 minute read

| Oct 27, 2020

Dog sitting in car with owner.

Run Your Practice

Make the Most of Your Patient Visits During the "New Normal"

COVID-19 has changed the landscape of veterinary visits, from curbside service to fewer available appointments to more veterinary demand than …

| 5 minute read

| Oct 02, 2020

Four dogs sitting together in a field.

Manage Your Team

Update Your Staff Training Plan With a Needs Assessment

In a practice manager's ideal world, our teams would always perform at their best, knowing exactly what to do in …

| 4 minute read

| Sep 28, 2020

Young woman waiting in her car with her dog for curbside check-in at her veterinary practice.

Run Your Practice

How Can Managers Adapt Curbside Service to Work for Their Practice?

Curbside service is one of the many ways veterinary practices pivoted to meet their clients' needs while protecting their staff's …

| 6 minute read

| Sep 02, 2020

Woman and her dog sitting in the car ready for curbside check-in at the veterinary hospital.

Run Your Practice

COVID-19 Operational Plan: Running a Practice during a Pandemic

The day-to-day lives of practice managers have changed with COVID-19, and chances are, they'll never go back to the pre-pandemic …

| 5 minute read

| Jul 08, 2020

Woman in field with yellow labrador.

Manage Your Team

How Preventive Care Can Help a New Practice Manager Start out on the Right Foot

When I think about why I got into veterinary medicine, it all boils down to wanting to ensure the health …

| 5 minute read

| Mar 03, 2020

Dog holding leash in his month looking at the camera.

Manage Your Team

How Preventive Care Challenges Your Staff and Helps Them Grow

Veterinary technicians are instrumental in ensuring the well-being of your clients' pets. Whether it's in a time of calm or …

| 5 minute read

| Feb 07, 2020

Group of puppies sitting on a bench outside.

Run Your Practice

Tips for Improving Your Practice's Charge Capture

Every practice has those days when your team is so busy trying to keep one of your patients alive that …

| 5 minute read

| Jan 28, 2020

Crowded veterinary practice reception room.

Run Your Practice

End-of-Year Reporting: How Your PIMS Can Help

Are you ready for 2020? As you make your own new year's resolutions, it's the perfect time to set new …

| 5 minute read

| Dec 12, 2019

Dog looking straight ahead with owner sitting behind him.

Communicate with Clients

Communication Strategies for the 'Tough Conversations'

Several years ago, I had an aha moment about finances and client communication: As tough as it is for us …

| 5 minute read

| Nov 15, 2019

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