How to Use Veterinary Client Handouts to Educate Your Clients
Pet health is your passion, and you could discuss the ins and outs of nutrition, behavior, vaccination protocols, and general …
Communicate with Clients
5 Communication Tips for When There's No Time to Waste
In the wake of the COVID-19 pandemic, the veterinary industry has been struggling to catch up and return to …
Car Travel for Pets: Holiday Tips for Your Clients
When it comes to car travel for pets, a bit of smart planning can help your clients not only …
5 Tips for Ensuring Pet Safety During the Holidays
Are you tired of talking turkey, tinsel, trees, and toxins with your veterinary clients? The holiday season can be a …
How to Respond to an Upset Veterinary Customer on Social Media
More than 82% of veterinarians report that either they or a team member has felt intimidated by the language …
When to Fire a Rude Customer and How to Go About It
Clients make or break our veterinary practices. Without them, we have no patients, no appointments, and ultimately, no purpose. Our …
Preventive Care Visits: Communicating Rules for the New Normal
Now that more than half of U.S. adults received at least one shot of a COVID-19 vaccine, pressure is building …
Using Pet Daycare to Help Clients Update Wellness Checks
Many pet owners have returned to the office or will do so soon and may have the need for placing …
5 Ways to Show Gratitude to Our Clients
The past year and a half has been challenging for everyone. For me personally, I've found it's important to focus …
Return to Work: Help Pets Cope When Parents Head Back to the Office
For many pet owners, the return to work after so many months at home is a major concern. In a …
How Texting Can Engage a New Generation of Pet Owners
No one wants to make calls about overdue preventive care. Phoning each client, reviewing their pet's delinquent care, and …