When to Fire a Rude Customer and How to Go About It
Clients make or break our veterinary practices. Without them, we have no patients, no appointments, and ultimately, no purpose. Our ...
Communicate with Clients
Preventive Care Visits: Communicating Rules for the New Normal
Now that more than half of U.S. adults received at least one shot of a COVID-19 vaccine, pressure is building ...
Using Pet Daycare to Help Clients Update Wellness Checks
Many pet owners have returned to the office or will do so soon and may have the need for placing ...
5 Ways to Show Gratitude to Our Clients
The past year and a half has been challenging for everyone. For me personally, I've found it's important to focus ...
Return to Work: Help Pets Cope When Parents Head Back to the Office
For many pet owners, the return to work after so many months at home is a major concern. In a ...
How Texting Can Engage a New Generation of Pet Owners
No one wants to make calls about overdue preventive care. Phoning each client, reviewing their pet's delinquent care, and ...
How to Use Google to Enhance your Practice
Keeping up appearances online for your practice can be overwhelming. From Facebook to Instagram to YouTube to TikTok, there are ...
How to Set Veterinary Marketing Goals for 2021 and Beyond
Did you start 2021 with the goal of finally putting together a veterinary marketing plan but haven't started yet? ...
What Communication Technology Does a Veterinary Practice Need in 2021?
As in all service industries, meeting the needs of the client is essential to the success of a veterinary practice. ...
Client Frustrations: Too Many Puppies, Not Enough Appointments
Your veterinary practice needs new clients to maintain and grow your revenue, so you're likely eager to get all the ...
How to Ask for Google and Facebook Reviews in 3 Simple Steps
In the history of the veterinary industry, word-of-mouth has always been the paramount form of marketing. It is ...