5 New Skills Every Practice Manager Should Learn in 2021
No matter how you look at it, 2020 has been an unprecedented and unpredictable year. Whether your practice is …
Manage Your Team
Boost Your Staff's Mental Health by Adopting a Preventive Care Model
Nearly every aspect of daily life has changed due to the COVID-19 pandemic. As a result, the mental health of …
Top 5 Episodes from Veterinary Podcasts in 2020
Veterinary medicine is, as we're all reminded on a daily basis, a complex and ever-evolving world. Keeping up to date …
How to Achieve Your Practice's Goals With Transparency
Every well-managed veterinary practice has goals. As a practice manager, setting, delivering, and tracking objectives is part of the fabric …
Training Your Team to Help With Client Compliance
When I started working in the veterinary industry, I assumed that determining the right patient care was the biggest challenge …
5 Tips for Finding More Time in Your Day
Is your ever-growing to-do list making you wish there were more hours in the day? Especially in our "new normal," …
New Preventive Care Program? Offer Free Diagnostics to Your Staff
An important goal for many practices is to implement a successful preventive care program. Because of the many benefits …
Update Your Staff Training Plan With a Needs Assessment
In a practice manager's ideal world, our teams would always perform at their best, knowing exactly what to do in …
6 Ways to Keep Your Customer Service Representative Team Happy
Your customer service representative (CSR) team plays a key role in creating positive experiences for your clients and building client …
How to Address Employee Safety Concerns About Reopening
Around the country, COVID-19 restrictions are lifting, and veterinary practices are once again opening their doors to clients. Reopening your …
Well-Being and Stress Management Tips for the "New Normal"
As we emerge from COVID-19 crisis mode, businesses are attempting to return to something approaching normal, veterinary practices included. However, …
Enlist Your Rock Star Team to Help You Rebuild from COVID-19
2020 has been hard on practices and veterinary clients. Although the challenges of COVID-19 won't end right after states reopen, …