Use Social Media to Communicate With Pet Owners About COVID-19

Pet owners rely on you to help them keep their pets healthy and safe. And while COVID-19 has touched nearly all elements of daily life, it hasn't changed the integral role you play in the lives of clients' pets.

COVID-19 has also spurred new ways of living and working. In this time of change and uncertainty, your practice's social media channels are a valuable tool that can help you:

  • Keep in touch with pet owners.
  • Inform them of changes to your protocols and schedule.
  • Provide pet owners with opportunities, whether online or via curbside, to buy their pet's food and medication.

To help get you started, here are some posts for you to share on your practice's social media accounts. Feel free to use the suggested captions underneath each post or create your own.

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Here are three simple things you can do to keep your pets safe and healthy during the COVID-19 outbreak.

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We're doing everything we can to keep you and our team safe. If your pet has an appointment, please call us when you arrive and wait in your car.

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Have your clinic’s hours changed? Use this image to let your clients know what your updated schedule is.

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If your pet has an appointment with us, please give us a call to learn about our new check-in procedures that are designed to protect you and our team.

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Veterinary practices are classified as essential businesses. This means we’re still open and are able to take care of your pet’s urgent and emergency needs. Please give us a call to learn more.

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Veterinary practices are classified as essential businesses. This means we’re still open and are able to take care of your pet’s urgent and emergency needs. Please give us a call to learn more.

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Need to buy more food or medication for your pet? Give us a call to arrange for curbside pickup.

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Need to buy more food or medication for your pet? Give us a call to arrange for curbside pickup.

You can also find additional information and resources on COVID-19 on our website, which will be updated as new information becomes available.


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Emma Lishness
Social Media Manager

Emma joined IDEXX in 2013 and manages the company’s social media channels, including Facebook, Instagram, and LinkedIn. She loves exploring how social media platforms can be used to have meaningful conversations and build relationships. Emma holds an M.A. (Honours) from the University of St Andrews. When she’s not at work, Emma can be found exploring the Maine coast with her rescue beagle Sam.

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