6 Ways to Keep Your Customer Service Representative Team Happy
Your customer service representative (CSR) team plays a key role in creating positive experiences for your clients and building client ...
9 Communication Tips to Gain Client Compliance
If you feel like you're fighting a losing battle in getting clients to consent to critical diagnostic ...
Why You Need to Open Up the Bottlenecks in Your Veterinary Practice
Every veterinary practice has workflow problems that decrease productivity and efficiency — and your practice is probably no exception. ...
How to Address Employee Safety Concerns About Reopening
Around the country, COVID-19 restrictions are lifting, and veterinary practices are once again opening their doors to clients. Reopening your ...
COVID-19 Operational Plan: Running a Practice during a Pandemic
The day-to-day lives of practice managers have changed with COVID-19, and chances are, they'll never go back to the pre-pandemic ...
Enlist Your Rock Star Team to Help You Rebuild from COVID-19
2020 has been hard on practices and veterinary clients. Although the challenges of COVID-19 won't end right after states reopen, ...
What New Protocols and Processes Will Stick After COVID-19?
The start of 2020 seems like a lifetime ago — all the carefully laid plans for veterinary practices have since ...
How Technology Can Help Facilitate Patient Care during COVID-19
Before the COVID-19 pandemic, many veterinary practices were still relying on tried-and-true technologies like phone calls and old credit card ...
Encouraging Your Team to Use Sick Leave during COVID-19
In light of the COVID-19 pandemic, the government has passed many new family and sick leave provisions that help sick ...
How to Adapt Your Workflow for COVID-19
If the COVID-19 pandemic has taught veterinary practices anything, it's that they need to build flexibility into their daily operations. ...
5 Ways to Boost Team Morale during COVID-19
Many business leaders cite plunging employee morale as a top concern during this uncertain time. How can you keep ...
Leadership Strategies to Keep Your Team Safe and Motivated during COVID-19
As the COVID-19 crisis continues, with widespread closures and restrictions and anxiety-inducing media coverage, leadership is ...