5 New Skills Every Practice Manager Should Learn in 2021
No matter how you look at it, 2020 has been an unprecedented and unpredictable year. Whether your practice is ...
Boost Your Staff's Mental Health by Adopting a Preventive Care Model
Nearly every aspect of daily life has changed due to the COVID-19 pandemic. As a result, the mental health of ...
How to Achieve Your Practice's Goals With Transparency
Every well-managed practice has goals. As a practice manager, setting, delivering, and tracking objectives is part of the fabric of ...
Training Your Team to Help With Client Compliance
When I started working in the veterinary industry, I assumed that determining the right patient care was the biggest challenge ...
6 Reasons a New Protocol Fails and What to Do About It
As leaders, practice managers have to create an environment that implements changes to continue the growth and success of their ...
Smart Communication Tips to Stress the Importance of Preventive Care
COVID-19 has changed the way the world approaches communication — in business, social settings, and at home. Remember that this ...
Pricing and Payment Tools to Support Financially Insecure Clients
As the COVID-19 crisis continues, financial worries are starting to become as important to veterinary clients as their pets' health ...
Make the Most of Your Patient Visits During the "New Normal"
COVID-19 has changed the landscape of veterinary visits, from curbside service to fewer available appointments to more veterinary demand than ...
How to Use Forward Booking to Alleviate Scheduling Congestion
It's no surprise to most veterinary practices that business is booming right now. According to the New York ...
Tips for Handling Frustrated Clients During the COVID-19 Pandemic
It has been months since the World Health Organization declared COVID-19 a pandemic. Many clients are still scared about their ...
Pricing Strategies: Some Options for Your Playbook
All veterinary practice managers wish we had the magic touch to find that sweet spot for our fees — the ...
Artificial Intelligence Is Coming to a Veterinary Practice Near You
Artificial intelligence (AI) has long been considered controversial in veterinary medicine. While veterinary professionals expressly welcome innovation in all guises, ...