How to Use Forward Booking to Alleviate Scheduling Congestion
It's no surprise to most veterinary practices that business is booming right now. According to the New York ...
Tips for Handling Frustrated Clients During the COVID-19 Pandemic
It has been months since the World Health Organization declared COVID-19 a pandemic. Many clients are still scared about their ...
Pricing Strategies: Some Options for Your Playbook
All veterinary practice managers wish we had the magic touch to find that sweet spot for our fees — the ...
Artificial Intelligence Is Coming to a Veterinary Practice Near You
Artificial intelligence (AI) has long been considered controversial in veterinary medicine. While veterinary professionals expressly welcome innovation in all guises, ...
6 Ways to Keep Your Customer Service Representative Team Happy
Your customer service representative (CSR) team plays a key role in creating positive experiences for your clients and building client ...
9 Communication Tips to Gain Client Compliance
If you feel like you're fighting a losing battle in getting clients to consent to critical diagnostic ...
Why You Need to Open Up the Bottlenecks in Your Veterinary Practice
Every veterinary practice has workflow problems that decrease productivity and efficiency — and your practice is probably no exception. ...
How to Address Employee Safety Concerns About Reopening
Around the country, COVID-19 restrictions are lifting, and veterinary practices are once again opening their doors to clients. Reopening your ...
COVID-19 Operational Plan: Running a Practice during a Pandemic
The day-to-day lives of practice managers have changed with COVID-19, and chances are, they'll never go back to the pre-pandemic ...
Enlist Your Rock Star Team to Help You Rebuild from COVID-19
2020 has been hard on practices and veterinary clients. Although the challenges of COVID-19 won't end right after states reopen, ...
What New Protocols and Processes Will Stick After COVID-19?
The start of 2020 seems like a lifetime ago — all the carefully laid plans for veterinary practices have since ...
How Technology Can Help Facilitate Patient Care during COVID-19
Before the COVID-19 pandemic, many veterinary practices were still relying on tried-and-true technologies like phone calls and old credit card ...