Smart Communication Tips to Stress the Importance of Preventive Care
COVID-19 has changed the way the world approaches communication — in business, social settings, and at home. Remember that this ...
Pricing and Payment Tools to Support Financially Insecure Clients
As the COVID-19 crisis continues, financial worries are starting to become as important to veterinary clients as their pets' health ...
Make the Most of Your Patient Visits During the "New Normal"
COVID-19 has changed the landscape of veterinary visits, from curbside service to fewer available appointments to more veterinary demand than ...
How to Use Forward Booking to Alleviate Scheduling Congestion
It's no surprise to most veterinary practices that business is booming right now. According to the New York ...
Tips for Handling Frustrated Clients During the COVID-19 Pandemic
It has been months since the World Health Organization declared COVID-19 a pandemic. Many clients are still scared about their ...
Pricing Strategies: Some Options for Your Playbook
All veterinary practice managers wish we had the magic touch to find that sweet spot for our fees — the ...
Artificial Intelligence Is Coming to a Veterinary Practice Near You
Artificial intelligence (AI) has long been considered controversial in veterinary medicine. While veterinary professionals expressly welcome innovation in all guises, ...
6 Ways to Keep Your Customer Service Representative Team Happy
Your customer service representative (CSR) team plays a key role in creating positive experiences for your clients and building client ...
9 Communication Tips to Gain Client Compliance
If you feel like you're fighting a losing battle in getting clients to consent to critical diagnostic ...
Why You Need to Open Up the Bottlenecks in Your Veterinary Practice
Every veterinary practice has workflow problems that decrease productivity and efficiency — and your practice is probably no exception. ...
How to Address Employee Safety Concerns About Reopening
Around the country, COVID-19 restrictions are lifting, and veterinary practices are once again opening their doors to clients. Reopening your ...
COVID-19 Operational Plan: Running a Practice during a Pandemic
The day-to-day lives of practice managers have changed with COVID-19, and chances are, they'll never go back to the pre-pandemic ...